Insurance Companies Can Easily Digitize Processes with DRACOON
When it comes to securely sharing files at insurance companies, it’s important to remember:
DRACOON is a GDPR-compliant cloud with end-to-end encryption and can be used to successfully digitize the insurance industry.
Insurance companies possess extremely sensitive data that must be handled with the utmost care. Nevertheless, customers expect access to a wide range of services available electronically – be it in the form of a consultation, signing a contract, or submitting a claim.
Use Case: Central Data Storage Platform for Insurance Companies
During the consultation phase, insurance advisors want to provide sales documents and subsequently also the contract documents to their customers. This is normally done using printed brochures and flyers as well as USB flash drives. The drawback of using only analog materials is that the advisor doesn’t know when the customer will actually review the documents again.
Your advantage with DRACOON:
All of your sales documents are saved in a central location and can be sent to customers at any time via a download link, without having to use insecure means that can’t be tracked like USB sticks. Using the DRACOON app, the files can also be accessed or sent via mobile devices. The advisor can receive a notification as soon as the file has been downloaded and then follow up with the customer. Contracts can also be sent securely via download links and uploaded again after being signed by the customer. As a result, DRACOON saves valuable time and simultaneously enhances communication with the customer.
Use Case: Securely Share Files between Insurance Companies, Customers, Attorneys, Experts, Appraisers, and Many More
Insurance companies have to share many sensitive documents between different parties in the event of a claim – sometimes even across national borders. This means the ideal solution allows insurance companies, customers, attorneys, experts, appraisers, surveyors and many other parties to securely communicate in compliance with applicable privacy laws. Since the GDPR stipulates that sensitive data should only be sent in encrypted form and personal data may only be sent in encrypted form, such data shouldn’t ever be sent by e-mail or as an e-mail attachment. Often the attachments are also much too large to be sent by e-mail.
Your advantage with DRACOON:
Insurance companies can send relevant documents in the form of a secure download link or receive documents via a file request (upload link). At the same time, DRACOON’s data room structure and rights management (such as the ability to assign read and write rights) can be tailored to the individual needs of the insurance company for easy document management – such as creating a data room with user-specific access rights for each customer. This gives customers permanent access to relevant documents such as a foreign health insurance certificate, but they can also submit documents themselves, such as invoices for their health insurance. Appraisers, on the other hand, only have the ability to upload their reports without having access to other documents. This is how DRACOON helps insurance company share files easily and securely.
Use Case: Optimize Claims Processing
When processing claims, many documents, photographs, and other records must be collected in a central location so that the appraiser can review them quickly.
Your advantage with DRACOON:
In the event of a claim, customers can take photos of the damage with their smartphone and upload them directly to their dedicated DRACOON data room. This is where all of the relevant documents and data relating to the claim are collected and securely saved. Similarly, authorized appraisers can upload photos, documentation, or voice notes when gathering data in the field. In this way, DRACOON acts as a digital claims file for your customers and simplifies and accelerates further processing.
Use Case: Customer App, Digital Mailbox
Up until now, it’s been common for policyholders to have to submit doctor’s notes and invoices to their local service center for reimbursement or mail them in – an extremely inconvenient process.
Your advantage with DRACOON:
DRACOON’s secure data storage system can be integrated into an app that allows policyholders to upload doctor’s notes and invoices conveniently from their smartphone at any time. The app can also be used as a digital mailbox to receive important documents faster and manage them securely. This ensures that your customer is always up to date and aware of the latest information.
Use Case: Branch Offices
Branch offices’ file services are often connected via MPLS and VPN today, which is very expensive and complex.
Your advantage with DRACOON:
DRACOON propels file services into the digital age, enabling them to be used via HTTPS over low-cost, standard Internet connections. In this context, the caching technology implemented in the DRACOON clients for Windows and Mac also helps.
Use Case: Audits
Insurance companies often need to provide documentation of the measures they have implemented to keep data and information secure.
Your advantage with DRACOON:
By using DRACOON, insurance companies can demonstrate that they comply with the necessary guidelines governing the storage, transfer, and management of data.
